cbbaje Privacy Policy

1. Introduction and Scope

cbbaje is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") explains how cbbaje ("we", "us") collects, uses, discloses, stores, and protects your personal information when you use our website cbbaje.cam and related services ("Platform").

By using our Platform, you agree to the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our Platform. This policy should be read alongside our Terms and Conditions.

This policy applies to: (a) all pages of the cbbaje.cam website, (b) our mobile browser version, and (c) any information you provide through our customer service channels.

2. What Information We Collect

We may collect the following types of personal information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above are approved for an account)
• National ID number or passport number (for KYC verification)
• Username and password (stored in encrypted form)

2.2 Contact Information

• Email address
• Mobile number (applicable when verifying bKash, Nagad, Rocket, or Upay)

2.3 Financial Information

• bKash, Nagad, Rocket, and Upay mobile banking account numbers (for transactions only)
• Deposit and withdrawal history
• Records of bonuses and cashback received

Important: We never store your full bank account details, card numbers, or PIN numbers. All financial transactions are completed through the secure gateway of the relevant payment provider.

2.4 Usage and Behavioral Information

• Gaming history and statistics
• Betting patterns and preferences
• Time and duration of access to the platform
• Device type, operating system, and browser information
• IP address and approximate location

3. How We Collect Information

We collect your information in the following ways:

• Registration process: Information you provide when creating an account.
• KYC verification: Documents uploaded to confirm your identity and age.
• Payment transactions: Information automatically recorded during deposits and withdrawals.
• Customer service contact: Information you share via live chat or email.
• Automated technologies: Technical information collected through cookies, web beacons, and log files.

4. How We Use Your Information

cbbaje uses your personal information for the following legitimate purposes:

4.1 Account Management

To create, verify, and maintain your account; to confirm your identity and age; to ensure a secure login process; and to send important account-related notifications.

4.2 Service Delivery

To operate gaming and betting services; to process deposits and withdrawals; to provide bonuses, cashback, and promotional offers; and to deliver customer support.

4.3 Security and Fraud Prevention

To detect and prevent suspicious transactions; to conduct anti-money laundering (AML) checks; and to prevent account hacking and unauthorized access.

4.4 Responsible Gaming

To monitor gaming behavior and identify potentially problematic gaming patterns in order to provide appropriate support. Visit our Responsible Gaming page to learn more.

4.5 Service Improvement

To improve platform performance; to personalize the user experience; and for analytical work to introduce new features and games.

5. Data Storage and Security

We apply both technical and procedural security measures to keep your personal information safe.

5.1 Technical Security

• SSL Encryption: All data exchanged between the platform and our servers is protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — only as a strong cryptographic hash.
• Firewall Protection: Our server infrastructure is protected by industry-standard firewalls and intrusion detection systems.
• Data Backup: Data is kept secure through regular encrypted backups.

5.2 Data Retention Period

We retain your information for as long as your account is active. After account closure, certain information may be kept for a defined period to meet applicable legal obligations and resolve disputes. Once the required period has passed, data is securely deleted or anonymized.

6. Sharing Information with Third Parties

cbbaje does not sell or rent your personal information. However, information may be shared with selected third parties in the following limited circumstances:

6.1 Payment Providers

The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared. These organizations operate under their own privacy policies.

6.2 Game Software Providers

To operate gaming services, necessary session and identity verification information may be exchanged with software partners such as Pragmatic Play, Spribe, JILI, and PG Soft.

6.3 Legal Obligations

Information may be shared with authorities upon an order from a competent court, a lawful investigation, or as required by applicable law. In such cases, we will disclose information only to the extent required by law.

6.4 Business Transfers

In the event of a merger, acquisition, or asset sale involving cbbaje, user information may be transferred. We will notify you in advance and the new entity will be bound to follow this policy.

7. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Cookies We Use

• Essential Cookies: To maintain login sessions, store security tokens, and ensure the basic functionality of the platform.
• Functionality Cookies: To remember your preferences such as language settings and game history.
• Analytics Cookies: To analyze platform usage and improve services (without any personal identification).

7.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may disrupt some key functionality of the platform.

8. Your Rights

cbbaje recognizes the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you. We generally aim to fulfill requests within 30 business days.

8.2 Right to Rectification

If any of your information is inaccurate, you may request a correction. Some information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information retained to meet legal obligations may not be possible to delete.

8.4 Right to Object

You may object to the processing of your information for marketing communications or for specific purposes. Please contact our support team in such cases.

8.5 Data Portability

You may request the information you have provided in a structured, machine-readable format.

To exercise any of the above rights, contact our support team via live chat or email.

9. Account Closure and Data Deletion

You may request to close your cbbaje account at any time. After account closure:

• Your account can no longer be accessed or used for new transactions.
• Incomplete transactions and pending bonuses will be settled.
• Certain financial and identity-related information will be retained for the applicable period to meet legal obligations.
• Once the required period has passed, personal information will be securely deleted or anonymized.

In cases of account closure related to self-exclusion or responsible gaming, some information may be retained for an extended period to prevent re-registration in the future.

10. Protection of Minors

cbbaje strictly enforces a 21+ age policy. Our platform is for users aged 21 and above only. We do not knowingly collect any information from minors.

We verify user age through the KYC verification process. If we become aware that information has been collected from a minor, that account will be closed immediately and the related information will be deleted. We urge parents and guardians to stay aware of their children's online activity.

11. Changes to This Policy

cbbaje may update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy on this page and change the "Last Updated" date.
• Send a notification of important changes to your registered email address.
• Inform you of important changes when you log in to the platform.

Continuing to use the platform after any changes means you are agreeing to the updated policy. We therefore recommend checking this page regularly.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us: